Before performing synchronization, you should set up synchronization options. In particular, you should set up how you want synchronization conflicts to be resolved.

There are four ways to resolve synchronization conflicts:

If you do not change the default option, all conflicts will be logged after synchronization is performed and you will have to solve them manually.

To set up synchronization conflicts resolution options

  1. In Outlook, on the Add-ins tab, on the Microsoft Dynamics NAV Synchronization toolbar, choose the Settings button to open the Settings window.

  2. On the General tab, under Synchronization conflicts resolution, select one of the available options in the following table.

    Option Description

    Replace Outlook items with Microsoft Dynamics NAV records

    If you want Outlook items to be overridden with Microsoft Dynamics NAV records.

    Replace Microsoft Dynamics NAV records with Outlook items

    If you want Microsoft Dynamics NAV records to be renewed by Outlook items.

    Replace older entities with newer ones

    If you want all old entities to be replaced with new records.

    Resolve conflicts manually

    If you do not want any conflicts to be resolved automatically; all conflicts will be logged for manual resolution.

  3. After selecting an option, choose the OK button.

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See Also