The component of synchronization that serves to adjust settings of the synchronization itself as well as ways of solving synchronization conflicts and problems. The Microsoft Dynamics NAV synchronization add-in is installed at the Outlook side.

In the Microsoft Dynamics NAV solution, the Microsoft Dynamics NAV Server Tier integrates with Microsoft Outlook directly. They are connected via the Outlook add-in on the client side and the Microsoft Dynamics NAV Service Tier Web service, which enables access to Microsoft Dynamics NAV data from other applications. The entities selected for the synchronization are passed to the Outlook add-in every time the user requests data from the Microsoft Dynamics NAV database.

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